3kul's Privacy Policy
This policy clearly explains how your personal information is collected, used, and kept safe — every detail is laid out here.
Introduction & Scope
This privacy policy ("Policy") applies to all users of the 3kul platform. When you use 3kul's website, mobile interface, or related services, you agree to the terms of this policy. This document explains what types of information we collect, why we collect it, how we store it, and what steps we take to protect your information.
3kul operates a safe and reliable online entertainment platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. With that belief, we are committed to maintaining the highest standards of data protection.
This policy is written in Bengali and shall be considered the primary document. In the event of any dispute, this Bengali version will take precedence.
Section 1: Data Collection
We collect the following categories of information from you. Each category is collected for a specific and legitimate purpose.
Registration & Identity Information
When you create an account on 3kul, the information we collect includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred language and currency settings
Financial & Transaction Information
Financial information related to the service, such as:
- Deposit and withdrawal amounts
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Associated bank account details
- Transaction dates and times
- Transaction method history
Technical & Device Information
Information collected automatically to understand your usage patterns:
- IP address
- Browser type and version
- Operating system
- Unique device identifier
- Session duration and login activity
Gaming & Usage Information
Information related to your activity on the platform:
- Game play history
- Bet amounts and results
- Bonus and promotion usage history
- Preferred game categories
- Session behaviour and navigation patterns
Section 2: Purpose of Data Use
3kul uses collected information only for the purposes listed below. We never sell your information to unauthorised third parties.
Account management and identity verification: Keeping your account active, ensuring login security, and promoting responsible gaming through age verification (21+).
Financial transaction processing: Completing deposits, withdrawals, and bonus-related transactions securely. Fast payment processing via bKash, Nagad, Rocket, Upay, and bank transfer.
Fraud prevention and security: Detecting unusual transactions, preventing the creation of multiple accounts, and ensuring overall platform security.
Customer support: Providing fast and effective resolution of your questions or issues. Delivering personalised service using your prior information through 24/7 live chat and email support.
Service improvement: Analysing user experience to continuously improve the platform's games, bonus offers, and interface.
Communication and notifications: Sending important account-related information, security alerts, and, with your consent, relevant promotional messages.
Regulatory compliance: Adhering to applicable laws and regulations and implementing responsible gaming guidelines.
Section 3: Cookies & Tracking Technology
Definition and use of cookies
Cookies are small text files stored in your browser. 3kul uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: For remembering your preferences (language, game settings).
- Analytical cookies: For analysing platform usage to improve the service.
You can control or delete cookies at any time from your browser settings. However, disabling certain essential cookies may affect the normal functioning of the platform.
Section 4: Data Sharing & Disclosure
3kul does not sell, rent, or disclose your personal information to third parties in an unauthorised manner. However, information may be shared in the following limited circumstances:
Service Provider Partners
Information is shared on a limited basis only with payment processing providers (bKash, Nagad, Rocket, Upay, and bank partners), cybersecurity, cloud hosting, and technology service providers, under contractual confidentiality obligations.
Legal Obligations
We may be required to disclose information in compliance with applicable law as part of a court order, government directive, or legal process. In such cases, we disclose only the minimum information legally required.
Fraud Prevention
Information may be exchanged with security partners or relevant authorities as necessary to prevent fraud, money laundering, or other illegal activities.
With Your Consent
Before sharing information for any purpose other than those stated above, we will always obtain your explicit consent. You may withdraw this consent at any time.
Section 5: Data Security Measures
3kul applies industry-standard technical and administrative measures to protect your information. The key pillars of our security framework are:
SSL Encryption
256-bit SSL encryption is used for all data transfers.
Firewall Protection
Advanced firewalls and intrusion detection systems remain active.
Access Control
Only authorised staff have access to specific data.
Regular Audits
Security measures are regularly reviewed and tested.
Important: No digital system can guarantee 100% security. We therefore ask you to keep your account password private, change it regularly, and log in from trusted devices.
Section 6: Data Retention Period
We retain your information only for as long as necessary. The retention periods for different types of information are set out below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as the account is active | To provide the service |
| Financial transaction records | 5 years after account closure | Legal obligations and dispute resolution |
| Logs and technical data | Up to 12 months | Security review |
| Support communication records | Up to 3 years | Service quality improvement |
| Marketing consent records | Until consent is withdrawn | Legal evidence retention |
Section 7: Your Rights
As a 3kul user, you have the following rights over your own information. To exercise these rights, please contact our support team.
Right to Access
You may request at any time to know what information we hold about you. We will provide a copy of that information within a verifiable timeframe.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. Name, mobile number, and contact information are correctable.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information is required to be retained for a set period due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing communications or specific purposes. After receiving your objection, we will stop using your information for that purpose.
Right to Data Portability
You may receive your information in a structured, commonly usable format. This gives you full control over your own data.
Right to Withdraw Consent
You may withdraw consent given for marketing or optional data processing at any time. Withdrawal will not affect the lawfulness of processing carried out before it.
Section 8: Protection of Minors' Data
3kul is only for individuals aged 21 or older. We do not knowingly collect information from minors under any circumstances. Age verification during registration is mandatory.
If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify our support team immediately.
Age Restriction: Only for individuals aged 21 or older. Registration by minors is strictly prohibited.
Section 9: Third-Party Services
3kul uses certain trusted third-party technologies and services to operate the platform, such as payment gateways, game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and cybersecurity services.
These partners have their own privacy policies. We are not responsible for how your information is handled on their own platforms. However, we only work with partners who maintain high standards of data protection.
For payment transactions, your financial information is sent directly to the secure servers of the relevant payment provider (bKash, Nagad, Rocket, Upay or a bank). 3kul does not store any complete payment card details or mobile banking PINs.
Section 10: Policy Changes and Updates
This privacy policy may be updated from time to time to keep pace with changes in technology, law, or our services. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed when you log in to the platform.
- The "Last Updated Date" will be noted at the top of this page.
- You will be given sufficient time before the changes take effect.
If you continue using the platform after the updated policy is published, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may request to close your account.
Section 11: Contact
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact our support team. 3kul provides support 24/7 in both Bengali and English.
Live Chat
24/7 instant support. Log in to the platform and start a chat directly.
Email Support
[email protected] — For privacy-related requests, please mention "Privacy Request" in the subject line.
Enjoy a Safe and Secure Experience
Your information is completely safe at 3kul — we are by your side with SSL encryption and fair play guaranteed.
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